Apple Exchange Policy. close Can I trade in or recycle more than one device at a time? Trade in your eligible device for credit toward your next purchase, or get an Apple Store Gift Card you can use anytime. For any remaining amount, you’ll receive an Apple Store Gift Card via email. Order Acceptance/Confirmation Apple may, in its sole discretion, refuse or cancel any order and limit order quantity. In some cases, your trade-in value can vary depending on whether you send in your power adapter. Need help choosing? Apple Three … Whether they repair it, exchange it for a new unit or exchange it for a refurb unit is up to them. Should you be unable to use your iPhone due to an unauthorized software modification, its repair will not be covered under the warranty. Yes, the Apple Trade In program is available online as well as in all our retail stores. * Daisy is currently hard at work in the U.S. and will begin disassembly in other countries soon. Prices shown are in Canadian dollars. That’s why we strongly, almost emphatically, recommend that you do not do so. Trading in earns points for your next Apple purchase and benefits the environment as well. We’re prepared to offer you the highest value for your used Apple computer, iPhone or other item. Taxes will be charged based on the full price of your new device. We’ll be as brief as our attorneys will allow. Returning your iPhone or iPad may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Select your device to get a trade-in estimate.1. Turn the device you have into the one you want. AirPods Pro Service Program for Sound Issues. Trust us, we’re building them as fast as we can. Your receipt of an order confirmation, however, does not signify Apple’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. close What if I can’t print my shipping label or find my shipping instructions? Apple Three-prong AC Wall Plug Adapter Recall Program. You can also contact recycling_canada@apple.com. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. close Where do I take my package for shipment? Fees are in Canadian dollars and are subject to tax. If you live in one of the following Canadian provinces you can participate in electronics recycling by clicking the links below: Trade in your eligible device for credit toward your next purchase, or get an Apple Store Gift Card you can use anytime. All Apple products are eligible for recycling, and some are also eligible for credit. open How should I prepare my device before I trade it in? As with any shopping experience, there are terms and conditions that apply to transactions at an Apple Store. open How do I follow the status of my trade‑in? Apple has a friendly return policy. We thoroughly test all products to be sure they meet all the original manufacturer specifications as it was new. To purchase Apple products online from outside of Canada, please click here for international store information. We will, however, work with you to ensure a smooth delivery. We believe every device has value. What do I do? Once confirmed, you have 30 days to ship the goods back. . The only exchange exceptions are personalized items (such as engraved iPhone, iPad, or AirPods) and Macs that have been custom-configured. Access provisioning in progress. This way the customer leaves very satisfied. (To make it visually easier on both of us, we’ll refer to these entities as the “Apple Store” in this policy.) 2021 In order to analyze this exposure, a number of steps will be undertaken. Just answer a few questions about your device. close What devices are eligible for Apple Trade In? Order a replacement adapter by contacting Apple Technical Support. Return / Exchange Policy. Either way, give us your used devices, and we will always recycle them in a responsible way. Item (s) must be in original packaging, unused, undamaged and in sellable condition. Trade-in credit is issued after your device is received and inspected. … You are solely responsible for removing all data, including confidential and personal data, from the device prior to shipping. Here’s what to do before you trade in your Mac. If it’s ready to recycle, we’ll do it for free. Apple Canada has launched its extended holiday return policy, which allows customers to return or exchange products purchased from Apple.ca or … Since the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities, Apple cannot be held liable for late deliveries. Consumers Only The Apple Store sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale. Apple has a very pro-consumer return policy, which gives you 14 … We understand, however, that sometimes a product may not be what you expected it to be. The second major geography that Apple dominates is Europe. Our policy lasts 30 days. ▪   For returns to an Apple Retail Store for cash, cash equivalent, and cheque transactions over $750, Apple will mail a refund cheque to you within 10 business days. Apple Footer. The team inspecting your device must be able to turn it on and remove the passcode. A Specialist will help you select, purchase and activate your new iPhone. Neither Apple nor the approved partner accepts any responsibility or liability for any lost files or data. Gift Cards For Apple Store Gift Card Terms and Conditions, please visit https://www.apple.com/legal/giftcards/applestore/. Shipping & Delivery Please review the Shipping & Pickup page to learn about how and when you will receive the products you purchased from the Apple Store. open How do I pack my device for trade‑in? If you’ve already shipped your device, the trade-in can’t be cancelled unless you receive a new trade-in value after the inspection of your device, which you can then choose to reject. Turn the device you have into the one you want. If you haven’t shipped your device yet, you can cancel your trade-in by visiting the status portal. If it’s in good shape, we’ll help it go to a new owner. Apple Inc. All rights reserved. ▪   In the case of items returned with a gift receipt, Apple will offer you an Apple Gift Card. It is up to them, but my experience is that for their "iPod" family of products they try to just exchange it on the spot. If your trade-in device is eligible for credit, you can offset the purchase price of a new one. November 9, 2018. open How do I turn off Find My iPhone, Find My iPad or any other Apple device from my account? Canada Sales and Refund Policy. Pricing and Price Reductions/Corrections Apple reserves the right to change prices for products displayed at/on the Apple Store at any time, and to correct pricing errors that may inadvertently occur. You must contact us within 30 days of receiving your goods for an exchange or refund. If you are not entirely satisfied with your purchase, simply return the unused item within 30 days of delivery for an exchange or refund. We appreciate the fact that you like to buy the cool stuff we build. If you purchased your item from an Apple Store, you can return it to any Apple Store in the same country for an exchange. To change advanced settings, tap your account name to change settings like SSL and S/MIME. RETURN & EXCHANGE POLICY: Returns and exchanges must be made within 25 days from the ship date on the invoice. close What happens to my personal information after I send in my device? Standard Return Policy We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. No matter the model or condition, we can … Item exchanges are subject to in-store product availability. Trade-in values vary based on the condition, year and configuration of your trade-in device, and may also vary between online and in-store trade-in. It’s our trade-in and recycling program that’s good for you and the planet. To receive the refund or credit you must contact Apple within 15 calendar days of the price change. open Where do I take my package for shipment? 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